24/7 Home & Maintenance Solutions Ltd
Company No. 15427532
Document Ref
HMS-BRO-001
Date
27 September 2026
Version
v1.0
Service & Payment
Information Brochure
A comprehensive guide to the repair and maintenance services offered by 24/7 Home & Maintenance Solutions Ltd, including service coverage, pricing structure, payment options, and regulatory compliance information. Prepared for customers, commercial partners, and payment provider risk and underwriting departments.
Company Details
This brochure is provided for informational purposes. Service availability, pricing, and terms are subject to the prevailing Terms & Conditions and Cancellation Policy available at 247homemaintenancesolutions.co.uk. This is a service agreement — not an insurance product.
Repair & Maintenance Services
Every service below is included within a single 24/7 HMS service agreement. There are no per-service charges, no callout fees, and no hidden costs. All parts and labour are covered, subject to a £1,000 per-incident limit.
Garage Door Repairs
Garage doors are complex systems with many moving parts. Our engineers handle all common faults quickly and efficiently, getting your door working again with minimal disruption.
- Broken springs and cable replacement
- Worn roller and track alignment repair
- Safety sensor testing and calibration
- Weather stripping and seal replacement
- Remote control and opener diagnostics
- Annual maintenance inspections
Locksmith Services
Qualified locksmiths providing fast, professional lock and key services. Whether you're locked out, need a replacement key, or want to upgrade your security, we're here.
- Emergency lockout services (home & business)
- Key extraction and replacement
- Lock rekeying and repairs
- Component cleaning and lubrication
- Non-destructive entry techniques
Vehicle Emergency Repairs
Roadside and driveway emergency repair services to get you back on the move. Covering the most common vehicle emergencies swiftly and professionally.
- Flat and punctured tyre assistance
- Lost keys and lockout support
- Windshield and mirror damage
- Automotive locksmith services
- Emergency roadside coordination
Window Maintenance & Repair
Comprehensive window maintenance and repair services to keep your home warm, secure, and energy efficient all year round.
- Double glazing repairs and replacements
- Window seal and weather stripping
- Handle, hinge, and locking mechanism repair
- Draught proofing and insulation improvement
- Condensation and moisture issue resolution
Mould Removal
Professional indoor mould removal and prevention — protecting the structural integrity of your home and the health of the people who live in it.
- Professional mould assessment and testing
- Safe and thorough mould removal
- Source identification and moisture control
- Prevention treatment and protective coatings
- Post-treatment air quality check
Annual PAT Testing
Annual portable appliance testing to keep your electrical equipment safe and compliant. Professional certification and documentation provided.
- Comprehensive appliance inspection
- Electrical safety testing and certification
- Compliance documentation and labelling
- Fault identification and reporting
- Annual testing schedule management
Electric Gate Repairs
Expert maintenance and repair for all types of electric gate systems, ensuring your property remains secure and accessible.
- Gate motor and mechanism repair
- Remote control and intercom systems
- Safety sensor calibration
- Weather damage assessment and repair
- Preventative maintenance programmes
Pricing & Payment Options
A single, transparent monthly plan. No variable rates, no annual lock-in. Cancel with 30 days' notice.
Accepted Payment Methods
Direct Debit (Bacs)
Set up securely online via GoCardless, our Bacs-approved bureau. Protected by the Direct Debit Guarantee — full and immediate refund on any error.
Credit / Debit Card
Pay securely with Visa, Mastercard, or American Express. Recurring monthly card payments processed via Stripe.
24/7 Home & Maintenance Solutions Ltd does not store bank account details or card information. All financial data is held securely by GoCardless and Stripe in compliance with PCI-DSS standards. Direct Debit payments are Bacs-approved and protected by the Direct Debit Guarantee.
Regulatory Compliance & Key Terms
Our payment and customer-protection standards meet Bacs scheme rules and align with FCA guidance on the fair treatment of customers.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, GC re 247HOMEMAINTENANCE will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re 247HOMEMAINTENANCE to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit by GC re 247HOMEMAINTENANCE or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when GC re 247HOMEMAINTENANCE asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
GoCardless Ltd — Direct Debit Bureau
Company Reg. No. 07495895
FCA Authorisation Payment Services Regulations 2017
FCA Reg. No. 597190
Role Bacs-approved bureau for all Direct Debit mandates
Bank Statement Name 247HOMEMAINTENANCE
Stripe Payments Europe Ltd — Card Processor
Regulation FCA-authorised Electronic Money Institution (EMI)
Compliance PCI-DSS Level 1 certified
Card Types Visa, Mastercard, American Express
Role One-off and recurring card payment processing
Data Storage No card data held by 24/7 HMS
Key Terms & Protections Summary
Data Security: 24/7 Home & Maintenance Solutions Ltd does not store bank account details or card information. All financial data is held securely by GoCardless and Stripe in compliance with PCI-DSS and UK GDPR. No payment details are stored on our website or servers.
Direct Debits collected under Bacs scheme rules, protected by the Direct Debit Guarantee.
FCA-aligned fair treatment of customers. Paper mandates available for vulnerable customers.
UK GDPR compliant. Bank and card details never stored by 24/7 HMS.
Professional home repair and maintenance services across the UK. One agreement, complete coverage, zero hassle.
Contact
- 0800 102 6905
- info@247homemaintenancesolutions.co.uk
- Mon – Sun, 10:00 – 17:00
Registered Office
- 71-75 Shelton Street
- Covent Garden, London
- WC2H 9JQ
- Company No. 15427532
© 2026 24/7 Home & Maintenance Solutions Ltd. All rights reserved.
Document Ref: HMS-BRO-001 · This is a service agreement, not an insurance product.