Cancellation Policy

You can withdraw a quote request or booking enquiry at any time before accepting a quote. There's no charge.

If you accept a quote at a distance (for example online, by email or by phone) or away from our business premises, you normally have 14 days from acceptance to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you ask us to start work within the 14 days and then cancel, you may have to pay for work already carried out. Once the work is fully completed at your request, the right to cancel no longer applies.

Please tell us as early as possible if you need to rearrange or cancel an appointment. Any charge for late cancellation will only apply if it was stated on the quote you accepted.

You can stop a regular schedule at any time by contacting us. Visits not yet carried out are not charged. Only work already completed is invoiced.

Call 0800 102 6905 or email info@247homemaintenancesolutions.co.uk, giving your name, address and the job you wish to cancel. A clear statement is enough; you don't need to use a form.

If you've paid for work you're entitled to cancel and that hasn't been carried out, we'll refund you within 14 days of being told of your cancellation, using the method you paid with.