The Company reserves the right to cancel a Service Agreement immediately in the following circumstances:

• Non-payment of fees after expiry of the 5-business-day grace period
• Providing false or materially misleading information at sign-up
• Engaging unauthorised third-party contractors for covered repairs
• Abusive, threatening, or violent behaviour toward Company staff or Engineers
• Suspected or confirmed fraudulent use of the Service Agreement
• Failure to provide access to the property on three or more consecutive occasions

Where the Company cancels an Agreement for breach, a proportional refund for the genuinely unused service period may be offered at the Company's discretion, net of any costs incurred. Where cancellation is due to fraud or misrepresentation, no refund will be issued and the matter may be referred to relevant authorities.

All Service Agreements are set to auto-renew unless cancelled in writing before the renewal date.

The Company will send a renewal reminder to the Customer's registered email address no less than 30 days before the annual renewal date. Monthly agreements continue indefinitely until cancelled.

If a Customer wishes to cancel auto-renewal without cancelling immediately, they should notify the Company in writing at least 30 days before their renewal date, specifying that they wish their Agreement to end at the next renewal date rather than continue.

If you disagree with a cancellation or refund decision, please follow our Complaints Procedure:

1. Contact us in writing with your complaint (email or post)
2. We will acknowledge within 2 working days and provide a written response within 10 working days
3. If you remain unsatisfied, you may seek independent legal advice or pursue your claim through the courts

As our service agreements are service contracts (not insurance), the Financial Ombudsman Service (FOS) does not have jurisdiction. For Direct Debit disputes, you are always entitled to raise a claim directly with your bank under the Bacs Direct Debit Guarantee.