In these Terms and Conditions, the following definitions apply: "Company" means 24/7 Home & Maintenance Solutions Ltd, registered in England and Wales under Company Number 15427532, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. "Customer" means the individual aged 18 or over who has entered into a Service Agreement with the Company. "Service Agreement" means the fixed-fee contract between the Customer and the Company for the provision of the property repair and maintenance services described herein. "Agreement Start Date" means the date on which the Customer's first payment is successfully processed. "Engineer" means any qualified tradesperson engaged by or on behalf of the Company to carry out repair or maintenance work. "Repair Limit" means £1,000 (one thousand pounds) per incident, inclusive of parts and labour. "Incident" means a single, discrete fault or failure requiring one or more Engineer visits to diagnose and resolve. "Pre-existing Condition" means any fault, defect, damage, or deterioration present at or before the Agreement Start Date. "Working Day" means Monday to Friday, excluding UK public holidays. These Terms constitute a binding service contract governed by the laws of England and Wales. This is NOT an insurance contract. The Company is NOT authorised or regulated by the Financial Conduct Authority (FCA) as an insurer.

2.1 The Company provides property repair and maintenance services under a service agreement. This is a prepaid service contract — not an insurance policy. The Company is not an insurer and does not indemnify the Customer against loss. 2.2 The Customer pays a fixed monthly fee of £24.99 and the Company agrees to arrange qualified Engineers to diagnose and carry out specified repairs and maintenance at the Customer's property in the United Kingdom. 2.3 This Service Agreement covers only the services explicitly listed in Section 4 (Covered Services). All other services are excluded unless agreed in writing. 2.4 The Company's obligation is to arrange for competent repair of covered items — it is not to provide a cash indemnity, replacement of an entire system, or structural rectification. 2.5 The Company reserves the right to update or amend the list of covered services with 30 days' written notice to the Customer. Existing Customers will not have coverage reduced without option to cancel with full pro-rata refund.

3.1 Service Agreements are available to individuals aged 18 or over who are residents or business operators in the United Kingdom. 3.2 The Customer must be the legal owner or authorised occupier of the property to which the Agreement relates. The Company may request proof of occupancy or ownership. 3.3 The Customer must provide accurate, truthful, and complete information at the time of sign-up, including details of the property, any known pre-existing faults, and valid payment details. 3.4 Providing false or misleading information at sign-up constitutes a material breach of this Agreement and will result in immediate cancellation without refund. 3.5 The Company reserves the right to decline any Service Agreement application at its sole discretion without being required to provide a reason. 3.6 Service Agreements are not transferable to another individual or property without prior written consent from the Company. 3.7 The Company may carry out identity or credit checks as part of the sign-up process, in accordance with its Privacy Policy.

The following services are covered under your Service Agreement, subject to the terms, exclusions, and Repair Limit set out in this document: GARAGE DOOR REPAIRS ✔ Broken or worn springs (torsion and extension) ✔ Snapped or worn lifting cables ✔ Roller, track, and bearing replacement ✔ Bent or misaligned tracks (where not structurally compromised) ✔ Faulty automatic opener motors and control boards ✔ Remote control and keypad diagnostics and replacement ✔ Safety sensor testing, alignment, and recalibration ✔ Weather seal and rubber bottom seal replacement ✔ Annual safety inspection and lubrication LOCKSMITH SERVICES ✔ Emergency residential lockout entry (non-destructive methods first) ✔ Lock cylinder replacement (standard security grades) ✔ Key extraction from locks and cylinders ✔ Lock rekeying (changing the key profile of an existing lock) ✔ Lock mechanism cleaning and lubrication ✔ Replacement of broken, bent, or worn keys (up to 2 per year) ✔ uPVC and composite door mechanism and handle repairs VEHICLE EMERGENCY REPAIRS (at property address only) ✔ Flat tyre assistance and spare wheel fitting ✔ Vehicle lockout entry support ✔ Lost or broken vehicle key coordination ✔ Minor roadside mechanical diagnostics ✔ Windscreen and mirror damage coordination WINDOW MAINTENANCE & REPAIR ✔ Broken or failed double/triple glazing unit replacement ✔ Faulty or broken window handles, hinges, and locking mechanisms ✔ Window seal replacement and draught proofing ✔ Condensation between panes (unit replacement) ✔ Window frame adjustment and alignment MOULD REMOVAL ✔ Professional assessment of indoor mould growth ✔ Safe removal of surface and penetrating mould ✔ Identification and documentation of moisture source ✔ Protective anti-mould treatment application ✔ Post-treatment report and recommendations ANNUAL PAT TESTING ✔ Visual and electrical testing of portable appliances (up to 20 items per year) ✔ Issue of pass/fail labels and written test certificate ✔ Fault identification and reporting ✔ Scheduling of annual test reminder ELECTRIC GATE REPAIRS ✔ Gate motor and actuator diagnostics and repair ✔ Remote control and intercom system repair ✔ Safety sensor testing and recalibration ✔ Gate track and wheel mechanism repair ✔ Control board and electrical component replacement All repairs are subject to the £1,000 per-incident Repair Limit and the General Exclusions set out in Section 5. PAT testing covers safety checks on plug-in portable appliances only — it does not cover built-in or fixed appliances, commercial equipment, or repairs to appliances found to be faulty.

The following are explicitly excluded from coverage under this Service Agreement. The Company will not arrange or fund repairs for any of the following: PRE-EXISTING CONDITIONS ✘ Any fault, defect, or damage present before the Agreement Start Date ✘ Any condition that was known (or should reasonably have been known) to the Customer at sign-up ✘ Any item already subject to a previous failed repair or recurring fault not yet resolved STRUCTURAL AND COSMETIC MATTERS ✘ Structural repairs of any kind (walls, foundations, roofing, driveways) ✘ Cosmetic damage that does not affect functionality (scratches, dents, discolouration) ✘ Redecoration, painting, or finishing work following any repair ✘ General wear and tear treated as routine maintenance DAMAGE CAUSED BY MISUSE OR EXTERNAL FACTORS ✘ Damage caused by deliberate misuse, abuse, or neglect ✘ Damage caused by unauthorised modifications or DIY work ✘ Damage caused by pests, vermin, or infestation ✘ Damage caused by flooding, storm, fire, subsidence, or other Acts of God ✘ Damage caused by power surges, electrical faults, or gas supply failures FINANCIAL AND LIMIT EXCLUSIONS ✘ Any single incident where the total cost of repair exceeds £1,000 (the Customer is responsible for costs beyond this limit) ✘ Items deemed beyond economical repair (BER); the Company may offer a contribution towards replacement at its discretion ✘ Full system replacements (e.g., a completely new garage door, new gate system, or full window installation) unless expressly agreed in writing SPECIALIST AND THIRD-PARTY WORK ✘ Any work requiring statutory authority approval (e.g., planning permission, building regulations sign-off) ✘ Gas or electrical installation work regulated under Gas Safe or Part P Building Regulations ✘ Specialist lifting equipment, scaffold, or access platform requirements ✘ Any work on communal areas, shared systems, or landlord-controlled infrastructure without their written consent ✘ Work on rented properties where tenant consent or landlord involvement is required but not obtained VEHICLES ✘ Vehicle repairs carried out away from the Customer's registered property address ✘ Engine, transmission, or mechanical overhaul of any vehicle ✘ Vehicle bodywork repairs ✘ Tyre replacement (fitting only — tyres are not supplied) PAT TESTING ✘ Appliances beyond 20 units per annual test cycle (additional items may be quoted separately) ✘ Built-in appliances (e.g., fixed cookers, boilers) — portable items only ✘ Appliances in commercial or industrial settings under a residential agreement OTHER EXCLUSIONS ✘ Services not listed in Section 4 ✘ Consumables (batteries, lubricants, cleaning products) unless integral to the repair ✘ Any visit where the Engineer cannot gain reasonable access to the property ✘ Repairs requested during a payment-suspended period ✘ Any liability for consequential losses, business interruption, or loss of earnings The above exclusions are not exhaustive. Where ambiguity exists, the Company will use reasonable judgement and will communicate its decision in writing.

6.1 PAYMENT OPTION The Customer pays a fixed monthly fee of £24.99 per month, collected by recurring Direct Debit or card payment. 6.2 PAYMENT PROCESSING All payments are processed by the following authorised providers: • GoCardless Ltd (company registration number 07495895) — authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless processes all Direct Debit instructions via the Bacs Payments Scheme on behalf of the Company. Payments will appear on the Customer's bank statement as "247 HOME MAINTENANCE". • Stripe Payments Europe Ltd — an Electronic Money Institution (EMI) authorised by the FCA (reference 513380), used for online card payments. The Company does not handle or store payment card details or bank account data. All financial data is held securely by GoCardless and Stripe in compliance with PCI-DSS Level 1 standards. 6.3 DIRECT DEBIT Customers choosing to pay by Direct Debit will complete a Direct Debit Instruction (DDI) via the GoCardless hosted redirect flow. All Direct Debit payments are protected by the Bacs Direct Debit Guarantee. The Company's bank statement name ("247 HOME MAINTENANCE") will appear on the Customer's bank statement alongside each payment. 6.4 COLLECTION DATES • Monthly: Collected on the Customer's chosen collection date each month. The Company will give at least 3 working days' advance notice in writing before the first collection and before any change to the amount, date, or frequency of the Direct Debit. 6.5 FAILED PAYMENTS If a payment fails, the Company will notify the Customer within 2 working days. A 5-business-day grace period will be granted. If payment is not received within this period, the Agreement will be suspended and no new repair requests will be accepted. An administration fee of £10 may be charged for failed payment processing. 6.6 PRICE CHANGES The Company will provide 30 days' written notice of any price increase. Changes will not take effect until the Customer's next billing date. The Customer may cancel without penalty if they do not accept the new price. 6.7 VAT Prices displayed are inclusive of any applicable VAT.

7.1 COOLING-OFF PERIOD Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has 14 calendar days from the Agreement Start Date to cancel without reason and receive a full refund. If services have been used during this period, the Company may deduct reasonable costs. 7.2 MONTHLY AGREEMENTS — POST COOLING-OFF After the 14-day cooling-off period, monthly agreements may be cancelled at any time with 30 calendar days' written notice. Full service coverage continues during the notice period. No partial-month refunds are issued. 7.3 MONTHLY AGREEMENTS — PRICE CHANGES The Company will provide 30 days' written notice of any price increase. Changes will not take effect until the Customer's next billing date. The Customer may cancel without penalty if they do not accept the new price. 7.4 HOW TO CANCEL Cancellation requests must be submitted in writing: • Email: info@247homemaintenancesolutions.co.uk • Post: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Please include full name, property address, and agreement reference. Cancellation is not effective until confirmed in writing by the Company. 7.5 COMPANY-INITIATED CANCELLATION The Company may cancel this Agreement immediately and without refund if: • The Customer provides false or misleading information • The Customer fails to make payment after the grace period • The Customer engages in abusive or threatening behaviour toward staff or Engineers • Fraud is suspected or confirmed In such cases, any outstanding balance remains payable. 7.6 REFUND PROCESSING Approved refunds will be issued to the original payment method within 5 business days of cancellation confirmation, and will appear in the Customer's account within 5–10 business days depending on their bank.

8.1 The Company will arrange for a qualified and vetted Engineer to attend the Customer's property for covered repair requests. Engineers are selected from the Company's approved network. 8.2 The Company aims to respond to all repair requests within one working day of receipt. Engineer attendance will be scheduled at a mutually convenient time. 8.3 The Company does not guarantee specific attendance times but will provide estimated appointment windows. Timescales may vary in periods of high demand, extreme weather, or Engineer unavailability. 8.4 All completed repair work is guaranteed for 30 days. If a repair fails within this period due to faulty workmanship or defective parts supplied by the Company, the Company will rectify the fault at no further cost. 8.5 If the Engineer attends and no fault is found, or the fault falls within an exclusion, the visit is still considered completed. The Customer will be informed of the outcome and no charge will apply unless the Agreement terms state otherwise. 8.6 The Company reserves the right to determine the most appropriate repair method. Where replacement is more cost-effective or practical than repair, the Company may offer a replacement within the Repair Limit.

9.1 GENERAL WORKMANSHIP GUARANTEE All repairs carried out under this Service Agreement are guaranteed for 30 days from the date of completion. If a repair fails within this period due to faulty workmanship or defective parts supplied by the Company, the Company will rectify the fault at no further cost to the Customer. All parts and labour are included within the Repair Limit of £1,000 per incident. 9.2 RESPONSE TIMES The Company aims to respond to all repair requests as follows: • Standard repair requests: Initial response within 1 working day of receipt • Emergency lockout (locksmith): Same-day response where the request is received before 15:00 on a working day • Urgent repairs (security-compromising faults): Within 24 hours of receipt • Non-urgent repairs: Engineer attendance within 3 working days of receipt The Company does not guarantee specific attendance times but will provide estimated appointment windows. Timescales may vary during periods of high demand or extreme weather. 9.3 SERVICE-SPECIFIC GUARANTEES — GARAGE DOOR REPAIRS • Covered: Broken/worn springs (torsion and extension), snapped lifting cables, roller/track/bearing replacement, bent track realignment, opener motor and control board repair, remote/keypad diagnostics and replacement, safety sensor testing and recalibration, weather seal replacement • Parts & Labour: Fully included up to £1,000 per incident • Workmanship Guarantee: 30 days on all completed repairs • Excluded: Full door replacement, structural track damage, damage from vehicle impact 9.4 SERVICE-SPECIFIC GUARANTEES — EMERGENCY LOCKSMITH SERVICES • Covered: Emergency lockout entry (non-destructive), lock cylinder replacement, key extraction, lock rekeying, mechanism cleaning/lubrication, replacement of broken/worn keys (up to 2 per year), uPVC/composite door mechanism and handle repairs • Parts & Labour: Fully included up to £1,000 per incident • Response Time: Same-day for lockout emergencies received before 15:00 • Workmanship Guarantee: 30 days on all completed repairs • Excluded: High-security locks/safes, commercial master key systems, electronic smart locks beyond diagnostics 9.5 SERVICE-SPECIFIC GUARANTEES — WINDOW MAINTENANCE & REPAIR • Covered: Broken/failed double or triple glazing unit replacement, faulty handles/hinges/locking mechanisms, window seal replacement and draught proofing, condensation between panes (unit replacement), frame adjustment and alignment • Parts & Labour: Fully included up to £1,000 per incident • Workmanship Guarantee: 30 days on completed repairs • Excluded: Full window frame replacement, structural frame damage, secondary glazing installation 9.6 SERVICE-SPECIFIC GUARANTEES — MOULD REMOVAL • Covered: Professional mould assessment, safe removal of surface and penetrating mould, moisture source identification, anti-mould protective treatment application, post-treatment report and air quality recommendations • Parts & Labour: Fully included up to £1,000 per incident • Workmanship Guarantee: 30 days on treatment application • Excluded: Structural damp proofing, rising damp treatment, replastering, ventilation system installation 9.7 PARTS AND LABOUR — GUARANTEED RESOLUTION When a Customer files a valid claim for any covered service, all labour and parts required to diagnose and complete the repair are included within the Agreement at no additional cost to the Customer, subject to the £1,000 per-incident Repair Limit. The Company's obligation is to arrange for the satisfactory resolution of the covered fault — not to provide a cash equivalent or indemnity. If a repair cannot be fully completed because the total cost exceeds the £1,000 Repair Limit, the Company will: • Complete as much of the repair as possible within the £1,000 limit at no additional cost to the Customer • Provide a written quote for any remaining work beyond the Repair Limit, which the Customer may choose to commission separately 9.8 REPAIR LIMIT TRANSPARENCY The £1,000 per-incident Repair Limit applies to the total combined cost of parts and labour for a single incident. There is no cap on the number of incidents or repairs a Customer may claim per year. Each discrete fault constitutes a separate incident with its own Repair Limit.

10.1 HOW TO FILE A CLAIM Customers can raise a repair request at any time through the following channels: • Online: Via the Customer Dashboard at 247homemaintenancesolutions.co.uk/dashboard • Phone: 0800 102 6905 (Mon–Sun, 10:00–17:00) • Email: info@247homemaintenancesolutions.co.uk 10.2 CLAIMS PROCESS Step 1 — Request: The Customer submits a repair request describing the fault, the affected item or area, and the property address. Step 2 — Triage: The Company assesses the request within 1 working day to confirm coverage under the Agreement and determine urgency. Step 3 — Engineer Dispatch: A qualified, vetted Engineer is dispatched at a mutually agreed appointment time. Step 4 — Repair: The Engineer diagnoses and completes the repair, including all necessary parts and labour, up to the £1,000 per-incident Repair Limit. Step 5 — Completion: The Customer receives a completion report. The 30-day workmanship guarantee begins from the repair completion date. 10.3 CLAIM DECISIONS The Company will communicate its decision on coverage in writing. If a claim is declined, the Customer will be informed of the reason and the applicable exclusion from Section 5. Declined claims may be escalated through the Complaints Procedure (Section 14). 10.4 PARTS AVAILABILITY Where specialist parts must be ordered, the Company will inform the Customer of the expected timeline. Temporary or interim repairs may be carried out to make the property safe, secure, or weatherproof while parts are sourced, at no additional cost. 10.5 GUARANTEED RESOLUTION STATEMENT For all covered services, the Company guarantees that labour and parts required to resolve the covered fault are included under the Agreement, subject to the Repair Limit and exclusions set out in these Terms. The Company is committed to achieving a satisfactory resolution of every valid claim filed by the Customer.

11.1 The Customer must: • Provide safe, reasonable, and unobstructed access to the property for Engineers at agreed appointment times • Notify the Company promptly of any covered repair need • Report honestly any known pre-existing conditions at sign-up • Keep contact and payment details up to date • Not attempt repairs themselves or engage third-party contractors for covered work without the Company's written consent 11.2 Engaging an unauthorised third-party contractor for work covered under this Agreement will void coverage for that incident and may result in termination of the Agreement. 11.3 The Customer must not use the Service Agreement for commercial or multi-tenancy properties under a residential Agreement unless the Company has been notified and agreed in writing. 11.4 The Customer is responsible for any damage to the property that prevents or complicates access for the Engineer.

12.1 The Company's total aggregate liability under or in connection with this Agreement shall not exceed the total fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim. 12.2 The Company shall not be liable for any: • Indirect or consequential loss • Loss of income, revenue, or profit • Loss of enjoyment or business opportunity • Damage to personal property beyond what was directly caused by an Engineer's proven negligence 12.3 Nothing in these Terms excludes or limits the Company's liability for: • Death or personal injury caused by negligence • Fraud or fraudulent misrepresentation • Any liability that cannot lawfully be excluded under UK consumer protection law 12.4 The Company is not liable for failure to provide services due to Force Majeure events, including but not limited to: extreme weather conditions, national emergencies, strikes, Acts of God, pandemic, or government-imposed restrictions. 12.5 The Company will use reasonable endeavours to arrange Engineer attendance promptly but does not guarantee specific timeframes and shall not be liable for delays where reasonable effort has been made.

13.1 The Company processes Customer personal data as a Data Controller in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 13.2 Personal data collected at sign-up and during the Agreement (name, address, contact details, payment information, property details) will be used solely for: • Administering and delivering the Service Agreement • Processing payments via GoCardless and/or Stripe • Communicating with the Customer about their Agreement • Legal and regulatory compliance 13.3 The Company will not sell, rent, or share personal data with third parties for marketing purposes. 13.4 Payment data is processed by GoCardless (Bacs-Approved Bureau) and/or Stripe. Neither the Company nor these providers sell Customer data to third parties. 13.5 The Customer has the right to access, rectify, erase, or port their personal data. Requests should be directed to: info@247homemaintenancesolutions.co.uk. The Company will respond within 30 calendar days. 13.6 Full details of data processing activities are available in the Company's Privacy Policy at 247homemaintenancesolutions.co.uk/privacy.

14.1 The Company is committed to resolving complaints promptly and fairly. If you wish to raise a complaint: Step 1 — Contact Us Directly: • Phone: 0800 102 6905 (Mon–Sun, 10:00–17:00) • Email: info@247homemaintenancesolutions.co.uk • Post: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Step 2 — Acknowledgement: The Company will acknowledge all complaints within 2 working days of receipt. Step 3 — Investigation: The Company will investigate the complaint and aim to provide a written final response within 10 working days. Step 4 — Escalation: If the Customer remains dissatisfied, they may seek independent resolution through the courts or via a certified Alternative Dispute Resolution (ADR) provider. As this Agreement is a service contract (not insurance), FCA or Financial Ombudsman routes do not apply. 14.2 The Company's complaints record is maintained internally and is available to regulatory bodies and payment scheme providers on request.

15.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. 15.2 Any dispute arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. 15.3 If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining provisions. 15.4 These Terms and Conditions were last reviewed and updated on 24 August 2026. The Company reserves the right to amend these Terms at any time. Material changes will be communicated to existing Customers with 30 days' notice.