Terms of Service

These terms apply to individually quoted maintenance, repair, locksmith, vehicle assistance and testing work provided by 24/7 Home & Maintenance Solutions Ltd ("we", "us"), trading as 24/7 Home Maintenance, to you, the customer.

Each job is governed by these terms together with the written quote you accept for that job. If the quote and these terms conflict, the quote applies for that job.

These terms cover the following services: garage door servicing & repairs; locksmith services; vehicle assistance; window maintenance & repair; mould removal; pat testing; electric gate servicing & repairs.

Each of these is supplied as a one-off job (or a series of separately agreed visits), under a written quote for that specific job. None of them is supplied as breakdown cover, insurance, a warranty plan or an entitlement to future repairs.

Locksmith and vehicle lockout work: we may ask for reasonable proof that you own or are authorised to access the property or vehicle before starting, and may decline the job if this can't be provided.

Vehicle assistance is limited to the tasks listed on the quote (for example tyre changes, lockouts, keys, windscreen and mirror damage). It is not roadside recovery or mechanical repair.

PAT testing: we test and label the appliances listed on the quote and provide a record of results. A failed appliance should not be used until it is repaired or replaced; repairs are quoted separately.

Mould removal: we treat the areas listed on the quote and identify likely moisture sources. Structural or building defects causing damp are outside scope unless itemised.

Sending a quote request, booking enquiry or visit request does not create a contract, commit you to any purchase, or start any billing.

A contract is formed only when you accept our written, itemised quote for a specific job.

Each quote states the tasks to be carried out, any materials, the total price including any applicable taxes, and the payment terms.

Quotes are valid for the period stated on them. We'll only carry out work listed on the accepted quote.

We agree an appointment with you before work starts.

You may request regular appointments. Each visit has its own agreed scope and price, confirmed in writing, and is invoiced separately after completion.

A regular schedule is not breakdown cover, insurance, or an entitlement to unlimited repairs, and there is no charge simply for being on a schedule. If no billable work is completed at a visit, no visit charge is raised.

Repairs and replacement parts are included only where expressly itemised on the quote for that job. Servicing or inspection visits do not include repairs or parts unless itemised.

If additional work is needed, we'll give you a separate quote and won't proceed without your approval.

When the work is finished we record its completion and issue an itemised invoice.

Payment is due after completion, on the payment terms stated on the quote and invoice. We do not take payment in advance for unspecified future services, sell prepaid plans or hold stored balances.

We will carry out the work with reasonable care and skill. Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015.

Your cancellation rights are explained in our Cancellation Policy.

Please give us safe access at the agreed time and tell us about any hazards. If we can't access the property or carry out the work safely, we'll discuss rearranging with you.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded. We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

If you're unhappy, please follow our Complaints Procedure.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.