GoCardless Compliance Pack
The complete 24/7 HMS Direct Debit customer journey — entry page, payer review, success confirmation, official Direct Debit logo, GoCardless Privacy Notice, service-user wording, and Route B notification templates (N-01–N-06).
24/7 HMS GoCardless Compliance Pack
24/7 Home & Maintenance Solutions Ltd · Company No. 15427532 · Generated 27/09/2026
Set up a Direct Debit with 24/7 Home & Maintenance Solutions
The payer completes a Direct Debit Instruction via the GoCardless hosted redirect flow. The following compulsory elements appear on the entry page:
Bank statement name
Payments will appear on your bank statement as "247HOMEMAINTENANCE".
Advance notice
We will give you 3 working days' notice in writing before the first collection and before any change to the amount, date or frequency of your Direct Debit.
Joint accounts or paper mandate?
If your account requires two signatures, or you prefer to set up your Direct Debit by paper mandate, please call us on 0800 102 6905 and we will post a paper Direct Debit Instruction for completion and return.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, GC re 247HOMEMAINTENANCE will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re 247HOMEMAINTENANCE to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit by GC re 247HOMEMAINTENANCE or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when GC re 247HOMEMAINTENANCE asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Direct Debit processed by GoCardless Ltd
Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless submits all Direct Debit instructions to your bank via the Bacs scheme under the Direct Debit Guarantee.
GoCardless uses personal data as described in their Privacy Notice. 24/7 Home & Maintenance Solutions Ltd does not store your bank account details. All financial data is held securely by GoCardless. See also our Privacy Policy.
Check Your Details Are Correct
Direct Debit Set Up
Your Direct Debit mandate has been successfully created. We've sent a confirmation email with your agreement details.
Confirmation within 3 working days
You will receive written confirmation of your Direct Debit details within 3 working days. Your bank will also confirm the mandate has been set up.
Right to cancel: You can cancel your Direct Debit at any time by contacting your bank. See our Cancellation Policy.
Displayed next to every Direct Debit Guarantee across the site.
The exact long-form service-user name for the Direct Debit Guarantee is pending GoCardless written confirmation. The current name "247HOMEMAINTENANCE" is used on the live mandate flow and bank statements.
Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless uses personal data as described in their Privacy Notice .
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, GC re 247HOMEMAINTENANCE will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re 247HOMEMAINTENANCE to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit by GC re 247HOMEMAINTENANCE or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when GC re 247HOMEMAINTENANCE asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
These templates fulfil the Bacs Route B advance-notice requirements. All notices are sent at least 3 working days before the action date and include a Direct Debit Guarantee reference. Templates require GoCardless/Bacs approval before live deployment.
Dear [Customer Name], Important: Confirmation of the setup of your Direct Debit Instruction to 247HOMEMAINTENANCE. Your Direct Debit mandate has been set up successfully. This is your confirmation, as required by the Bacs Direct Debit scheme. Service user name (the name that will appear on your bank statement): 247HOMEMAINTENANCE Your reference: [Mandate Reference] Account holder: [Account Holder Name] Sort code: ••-••-[XX] Account number: ••••••[XX] Amount: £24.99 Collection date: [Collection Date] of each month Frequency: Monthly Bank statement name: 247HOMEMAINTENANCE Please check the details above. If they are incorrect, or there are any other issues, please contact us on 0800 102 6905 or email info@247homemaintenancesolutions.co.uk. These amounts will be collected from your account via Direct Debit. You will receive confirmation from your bank within 3 working days of this mandate being set up. You have the right to cancel your Direct Debit at any time. You can cancel by contacting your bank or building society — written confirmation may be required. Please also notify us. This payment is protected by the Bacs Direct Debit Guarantee, provided by GC re 247HOMEMAINTENANCE. A copy of the Guarantee, including the official Direct Debit logo, is available at https://247homemaintenancesolutions.co.uk/direct-debit-guarantee The full text of the Direct Debit Guarantee is reproduced below: The Direct Debit Guarantee 1. This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. 2. If there are any changes to the amount, date or frequency of your Direct Debit, GC re 247HOMEMAINTENANCE will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re 247HOMEMAINTENANCE to collect a payment, confirmation of the amount and date will be given to you at the time of the request. 3. If an error is made in the payment of your Direct Debit by GC re 247HOMEMAINTENANCE or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. 4. If you receive a refund you are not entitled to, you must pay it back when GC re 247HOMEMAINTENANCE asks you to. 5. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us. If you have any questions, call us on 0800 102 6905 (Mon–Sun, 10:00–17:00) or email info@247homemaintenancesolutions.co.uk. Kind regards, 24/7 Home & Maintenance Solutions Ltd Company No. 15427532 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ --- Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/
24/7 Home & Maintenance Solutions Ltd · Company No. 15427532 · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Direct Debit processed by GoCardless Ltd · Service user name: 247HOMEMAINTENANCE · Plan: £24.99/month