Help Centre
Frequently Asked Questions
Everything you need to know about our service agreements, pricing, Direct Debit, repairs, and your rights as a customer.
The Service
Coverage & Exclusions
Pricing & Billing
Direct Debit
Cancellation & Refunds
Repairs & Engineers
Complaints & Disputes
Still have a question?
Our UK-based team is here to help Monday to Sunday, 10:00–17:00.
Payments processed by
Payments by GoCardless
stripe
Direct Debit
VISA
AMEX
No payment details stored on our servers. Bank details held securely by GoCardless (FCA reg. 597190). Card details held by Stripe (PCI-DSS Level 1). All Direct Debits protected by the Bacs Direct Debit Guarantee.