Dear [Customer Name],

Your Direct Debit has been set up successfully. This is your advance notice of your first collection, as required by the Bacs Direct Debit scheme.

Service user name: 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Account holder: [Account Holder Name]
Sort code: ••-••-[XX]
Account number: ••••••[XX]
Amount: £24.99
First collection date: [Collection Date] of each month
Bank statement name: 247HOMEMAINTENANCE

You will receive confirmation from your bank within 3 working days of this mandate being set up.

The Direct Debit Guarantee

1. This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
2. If there are any changes to the amount, date or frequency of your Direct Debit, 24/7 Home & Maintenance Solutions Ltd will notify you (at least 3 working days) in advance of your account being debited or as otherwise agreed. If you request 24/7 Home & Maintenance Solutions Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
3. If an error is made in the payment of your Direct Debit by 24/7 Home & Maintenance Solutions Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
4. If you receive a refund you are not entitled to, you must pay it back when 24/7 Home & Maintenance Solutions Ltd asks you to.
5. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

You can cancel this Direct Debit at any time by contacting your bank or building society. Please also notify us.

If you have any questions, call us on 0800 102 6905 (Mon–Sun, 10:00–17:00) or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd

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Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/

Dear [Customer Name],

We are writing to notify you of a change to your Direct Debit details, as required by the Bacs scheme rules. This change will take effect on [Effective Date], which is at least 3 working days from today.

Service user name: 247HOMEMAINTENANCE
Your reference: [Mandate Reference]

Changes:
Amount: £24.99 → £27.99
Collection date: 1st → 15th

If the new collection date falls on a weekend or bank holiday, the payment will be collected on the next working day.

This payment is protected by the Bacs Direct Debit Guarantee. A copy of the Guarantee is available at 247homemaintenancesolutions.co.uk/direct-debit-guarantee

You can cancel this Direct Debit at any time by contacting your bank or building society. Please also notify us.

If you have any questions or do not agree with this change, please call us on 0800 102 6905 before the effective date.

Kind regards,
24/7 Home & Maintenance Solutions Ltd

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Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/

Dear [Customer Name],

A recent Direct Debit collection from your account was unsuccessful. We will re-attempt the collection on [Re-collection Date], which is at least 3 working days from today.

Service user name: 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Amount to be collected: £24.99
Reason for previous failure: Insufficient funds

Please ensure sufficient funds are available in your account. If the collection fails again, your service agreement may be suspended.

This payment is protected by the Bacs Direct Debit Guarantee. A copy of the Guarantee is available at 247homemaintenancesolutions.co.uk/direct-debit-guarantee

You can cancel this Direct Debit at any time by contacting your bank or building society. Please also notify us.

If you have any questions, call us on 0800 102 6905 (Mon–Sun, 10:00–17:00) or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd

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Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/

Dear [Customer Name],

This letter confirms that your Direct Debit mandate with 24/7 Home & Maintenance Solutions Ltd has been cancelled.

Service user name: 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Cancellation effective: [Cancellation Date]

No further payments will be collected from your account. Your bank will also be notified that this Direct Debit has been cancelled.

If you cancelled this Direct Debit and did not intend to, or if you wish to reinstate your service agreement, please contact us on 0800 102 6905 or email info@247homemaintenancesolutions.co.uk.

This payment is protected by the Bacs Direct Debit Guarantee. A copy of the Guarantee is available at 247homemaintenancesolutions.co.uk/direct-debit-guarantee

Kind regards,
24/7 Home & Maintenance Solutions Ltd

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Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/

Dear [Customer Name],

As required by the Bacs scheme rules, we are writing to confirm that your Direct Debit mandate remains active. Please check the details below and let us know if anything has changed.

Service user name: 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Amount: £24.99
Collection date: [Collection Date] of each month
Bank statement name: 247HOMEMAINTENANCE

Your service agreement with 24/7 Home & Maintenance Solutions Ltd is still active and payments will continue to be collected as above.

This payment is protected by the Bacs Direct Debit Guarantee. A copy of the Guarantee is available at 247homemaintenancesolutions.co.uk/direct-debit-guarantee

You can cancel this Direct Debit at any time by contacting your bank or building society. Please also notify us.

If any of the details above are incorrect, or if you have changed your bank account, please contact us on 0800 102 6905 or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd

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Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/

Dear [Customer Name],

We have processed a refund to your account under the Direct Debit Guarantee. The refund relates to a payment that was previously collected from your account.

Service user name: 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Refund amount: £[Amount]
Refund date: [Refund Date]
Reason for refund: [Reason]

The refund will appear on your bank statement within 3 working days. Under the Direct Debit Guarantee, if you receive a refund you are not entitled to, you must pay it back when 24/7 Home & Maintenance Solutions Ltd asks you to.

This payment is protected by the Bacs Direct Debit Guarantee. A copy of the Guarantee is available at 247homemaintenancesolutions.co.uk/direct-debit-guarantee

If you have any questions, call us on 0800 102 6905 (Mon–Sun, 10:00–17:00) or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd

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Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/