For GoCardless Review

GoCardless Submission Pack

Screenshots of every customer-facing screen, plus the full text of all custom payer notifications (N-01–N-07) and the official Direct Debit Guarantee wording.

Direct Debit
Confirmed bank statement descriptor

Your customers will see this appear on their bank statement:

247HOMEMAINTENANCE

Applied to all Direct Debit collections via GoCardless under the Bacs scheme.

Compliance checklist — every request ticked off (Part 0)

Compliance reference: GoCardless — United Kingdom (Bacs) custom notifications — https://support.gocardless.com/hc/en-us/articles/360001245445-United-Kingdom-Bacs-custom-notifications

A. Custom Notifications — compulsory elements

Custom notifications must contain all of the compulsory elements.

Done: N-01 (setup confirmation) includes all eight compulsory elements: a heading naming the SUN ('Important: Confirmation of the setup of your Direct Debit Instruction to 247HOMEMAINTENANCE'), the mandate reference, redacted payer details (account holder name + sort code / account number showing only the last two digits), 'please check the details above' wording, merchant contact details, advice of the right to cancel, the regulatory footer + Privacy Notice, and the full Direct Debit Guarantee. N-02 to N-07 (advance notices) each include the SUN name, the payment details (amount, charge date, and the instruction 'These amounts will be collected from your account via Direct Debit'), the mandate reference, merchant contact details, the right to cancel, a Direct Debit Guarantee reference naming the LONG SUN, and the regulatory + Privacy Notice footer.

Evidence: Part B — Notification Pack (N-01 to N-07). Live site: /dd-notifications.

The relevant GoCardless article must be mentioned in the references.

Done: The UK Bacs custom-notifications article is cited at the head of Part 0 and Part B of this pack, and on the in-app notifications page.

Evidence: https://support.gocardless.com/hc/en-us/articles/360001245445-United-Kingdom-Bacs-custom-notifications

The official Direct Debit logo must appear on the setup confirmation and on every advance notice (including one-off / variable-amount notices).

Done: Every notification template (N-01 to N-07) carries the official Bacs Direct Debit logo, rendered alongside the email body in the notification pack and on the live /dd-notifications page. N-01 also reproduces the full Direct Debit Guarantee text.

Evidence: Part B — Notification Pack (N-01 to N-07). Live site: /dd-notifications.

An advance-notice template is required for one-off payments, and for payment schedules of varying amounts (Bacs 2.3).

Done: Added N-07 'Advance Notice — One-off or Variable-Amount Payment', sent 3 working days before each one-off collection or before each instalment in a varying-amount schedule. It states the SUN name, the amount, the charge date, the Direct Debit instruction, the mandate reference, the right to cancel and a Direct Debit Guarantee reference, and is wired into the backend notification registry (ALL_TEMPLATES).

Evidence: Part B — N-07. Live site: /dd-notifications. Backend: base44/shared/ddNotifications.ts (N07_OneOffOrVariable).

B. Custom Payment Pages — 1. HTTPS hosted payment pages

Make clear the payment pages are hosted on a site configured to only accept secure (SSL, minimum SHA-256 / TLS 1.2) connections.

Done: A secure-hosting disclosure banner sits at the top of the information-entry page: 'This payment page is hosted on a secure website configured to only accept encrypted connections (HTTPS, SSL/TLS 1.2 or above). Your bank details are transmitted securely and never appear in page URLs, logs or analytics.'

Evidence: Screen 5 — information-entry page (HTTPS banner). Live: /direct-debit-setup (DDSetupStep).

C. Custom Payment Pages — 2. Information entry page

The information entry page must collect the account number and sort code as plain entry fields — they must not be redacted on the entry page (redaction applies only to the summary / confirmation page).

Done: The live entry page (/direct-debit-setup, DDSetupStep) collects account number and sort code as unmasked numeric input fields. The submission-pack Screen 5 mockup now shows real example values (sort code 12-34-56, account number 12345678) with a note confirming that redaction (last two digits) is applied only on the subsequent review & confirm page (Screen 6).

Evidence: Screen 5 — information-entry page. Live: /direct-debit-setup (DDSetupStep).

Direct Debit Guarantee must read 'GC re 247HOMEMAINTENANCE' instead of '24/7 Home & Maintenance Solutions Ltd'.

Done: Every scheme reference in the Guarantee uses the LONG SUN name 'GC re 247HOMEMAINTENANCE'.

Evidence: Screen 5 — DDGuaranteeBox. Live: /direct-debit-setup (DDSetupStep).

Change '(at least 3 working days)' to '3 working days'.

Done: The Guarantee now reads '...will notify you 3 working days in advance of your account being debited...'. The phrase 'at least' was removed throughout the pack and notification templates.

Evidence: Screen 5 — DDGuaranteeBox; Part C — Guarantee wording.

Page footer must include the full text of the Direct Debit Guarantee and the Direct Debit logo.

Done: The footer carries the full Bacs Direct Debit Guarantee text and the official Direct Debit logo (inlined as a data URL so it renders reliably in the PDF capture).

Evidence: Screen 5 — DDGuaranteeBox + footer.

References to 'GoCardless' in the Guarantee replaced with the SUN name, and the correct 3-day advance notice used.

Done: All scheme references read 'GC re 247HOMEMAINTENANCE'; the advance-notice period states 3 working days.

Evidence: Screen 5 — DDGuaranteeBox; Part C.

Privacy notice footer to read: 'GoCardless uses personal data as described in their Privacy Notice.'

Done: The footer renders that exact sentence, with 'Privacy Notice' linking to the GoCardless Privacy Notice.

Evidence: Screen 5 — GoCardlessFooter / DDRegulatoryFooter. Live: /direct-debit-setup.

D. Custom Payment Pages — 3. Summary and confirmation page

Include creditor / merchant information: merchant name, phone and/or email, and the name that will appear on payers' bank statements.

Done: A Merchant Information block shows the legal name '24/7 Home & Maintenance Solutions Ltd', the phone (0800 102 6905), the email, and the bank-statement name '247HOMEMAINTENANCE'.

Evidence: Screen 6 — DD review & confirm. Live: DDConfirmStep on /direct-debit-setup.

Include a checkbox with text 'More than one person is required to authorise Direct Debits.'

Done: The exact checkbox text is present and unchecked by default.

Evidence: Screen 6 + live DDConfirmStep (DualSignatureDeclaration).

Page footer must contain the regulatory status disclosure.

Done: The footer reads the prescribed text: 'Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.'

Evidence: Screen 6 — GoCardlessFooter / DDRegulatoryFooter.

Page footer must contain the Privacy Notice.

Done: The footer reads 'GoCardless uses personal data as described in their Privacy Notice.' (linked).

Evidence: Screen 6 — GoCardlessFooter / DDRegulatoryFooter.

E. Custom Payment Pages — 4. Setup success page

Page footer must include the regulatory status disclosure.

Done: The success page footer carries the prescribed regulatory-status text.

Evidence: Screen 7 — GoCardlessFooter / DDRegulatoryFooter. Live: DDSuccessStep.

Page footer must include the Privacy Notice.

Done: The success page footer carries 'GoCardless uses personal data as described in their Privacy Notice.' (linked).

Evidence: Screen 7 — GoCardlessFooter / DDRegulatoryFooter.

Screen 1 — Plan
247homemaintenancesolutions.co.uk/customer-signup
Step 1
£24.99/month
Monthly Service Agreement
Cancel service with 30 days' notice
Included services, subject to your agreement, exclusions and the £1,000 per-incident limit: Garage doors, locksmith, vehicles, windows, mould removal, PAT testing, electric gates. Parts & labour covered. No callout charges.
Continue
Screen 2 — Your details & billing address
247homemaintenancesolutions.co.uk/customer-signup
Step 2
Jane
Smith
jane.smith@example.co.uk
07700 900000
Billing Address
123 Example Street
London
SW1A 1AA
Back
Continue
Screen 3 — Payment method
247homemaintenancesolutions.co.uk/customer-signup
Step 3
Direct Debit RECOMMENDED
Set up securely online via GoCardless — protected by the Direct Debit Guarantee
Card Payment
Visa, Mastercard, American Express — recurring monthly card payment via Stripe
1st of the month

Bank statement name

Payments will appear on your bank statement as "247HOMEMAINTENANCE".

Advance notice

We will give you 3 working days' notice in writing before the first collection and before any change to the amount, date or frequency of your Direct Debit.

The Direct Debit Guarantee

Direct Debit
1.

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

2.

If there are any changes to the amount, date or frequency of your Direct Debit, GC re 247HOMEMAINTENANCE will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re 247HOMEMAINTENANCE to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

3.

If an error is made in the payment of your Direct Debit by GC re 247HOMEMAINTENANCE or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

4.

If you receive a refund you are not entitled to, you must pay it back when GC re 247HOMEMAINTENANCE asks you to.

5.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Joint accounts or paper mandate?

If your account requires two signatures, or you prefer to set up your Direct Debit by paper mandate, please call us on 0800 102 6905 and we will post a paper Direct Debit Instruction for completion and return.

Direct Debit processed by GoCardless Ltd

Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless submits all Direct Debit instructions to your bank via the Bacs scheme under the Direct Debit Guarantee.

GoCardless uses personal data as described in their Privacy Notice. 24/7 Home & Maintenance Solutions Ltd does not store your bank account details. All financial data is held securely by GoCardless. See also our Privacy Policy.

Screen 4 — Review & confirm
247homemaintenancesolutions.co.uk/customer-signup
Step 4
Merchant Information
Merchant name
24/7 Home & Maintenance Solutions Ltd
Phone
0800 102 6905
Email
info@247homemaintenancesolutions.co.uk
Bank statement name
247HOMEMAINTENANCE
Payment Method
Method
Direct Debit
Collection Date
1st of each month
Amount
£24.99 per month
Bank Details
Entered on the next step — shown masked, then processed by GoCardless
Statement Name
247HOMEMAINTENANCE

Direct Debit processed by GoCardless Ltd

Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless submits all Direct Debit instructions to your bank via the Bacs scheme under the Direct Debit Guarantee.

GoCardless uses personal data as described in their Privacy Notice. 24/7 Home & Maintenance Solutions Ltd does not store your bank account details. All financial data is held securely by GoCardless. See also our Privacy Policy.

Back
Set Up Direct Debit
Screen 5 — Direct Debit bank details
247homemaintenancesolutions.co.uk/direct-debit-setup
DD · Setup

Set up a Direct Debit with 24/7 Home & Maintenance Solutions Ltd

This payment page is hosted on a secure website configured to only accept encrypted connections (HTTPS, SSL/TLS 1.2 or above). Your bank details never appear in page URLs, logs or analytics.

Note for review: On this information-entry page the account number and sort code are collected as plain, unmasked input fields — the payer types them in full so we can validate format and pass them to GoCardless. Redaction (last two digits only) is applied solely on the subsequent review & confirm page (Screen 6) for the payer's security.

Enter your bank details below. We validate format only — your account is verified through the live GoCardless process.

Jane Smith
12-34-56
12345678
jane.smith@example.co.uk
123 Example Street, London, SW1A 1AA

Your bank details are transmitted over HTTPS and processed by GoCardless. They are never placed in page URLs, logs or analytics.

The Direct Debit Guarantee

Direct Debit
1.

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

2.

If there are any changes to the amount, date or frequency of your Direct Debit, GC re 247HOMEMAINTENANCE will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re 247HOMEMAINTENANCE to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

3.

If an error is made in the payment of your Direct Debit by GC re 247HOMEMAINTENANCE or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

4.

If you receive a refund you are not entitled to, you must pay it back when GC re 247HOMEMAINTENANCE asks you to.

5.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Direct Debit processed by GoCardless Ltd

Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless submits all Direct Debit instructions to your bank via the Bacs scheme under the Direct Debit Guarantee.

GoCardless uses personal data as described in their Privacy Notice. 24/7 Home & Maintenance Solutions Ltd does not store your bank account details. All financial data is held securely by GoCardless. See also our Privacy Policy.

Review Direct Debit details
Screen 6 — Direct Debit review & confirm
247homemaintenancesolutions.co.uk/direct-debit-setup
DD · Review

Check your details are correct

Account holder
Jane Smith
Account number
••••••42
Sort code
••-••-12
Email
jane.smith@example.co.uk
Merchant
24/7 Home & Maintenance Solutions Ltd
Merchant phone
0800 102 6905
Merchant email
info@247homemaintenancesolutions.co.uk
Bank statement name
247HOMEMAINTENANCE
Plan
Monthly Service Agreement
Amount
£24.99 / month
Frequency
Monthly
Advance notice
3 working days

You may cancel this Direct Debit at any time by contacting 24/7 Home & Maintenance Solutions Ltd or your bank.

Direct Debit processed by GoCardless Ltd

Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless submits all Direct Debit instructions to your bank via the Bacs scheme under the Direct Debit Guarantee.

GoCardless uses personal data as described in their Privacy Notice. 24/7 Home & Maintenance Solutions Ltd does not store your bank account details. All financial data is held securely by GoCardless. See also our Privacy Policy.

Edit
Set up Direct Debit
Screen 7 — Direct Debit success
247homemaintenancesolutions.co.uk/direct-debit-setup
DD · Success

Direct Debit set up successfully

We will send your Direct Debit setup confirmation by email within 3 business days.

Mandate reference
HMS-DD-2026-0042
Bank statement name
247HOMEMAINTENANCE
Support
0800 102 6905
Email
info@247homemaintenancesolutions.co.uk
Terms & ConditionsCancellation informationGo to dashboard

Direct Debit processed by GoCardless Ltd

Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. GoCardless submits all Direct Debit instructions to your bank via the Bacs scheme under the Direct Debit Guarantee.

GoCardless uses personal data as described in their Privacy Notice. 24/7 Home & Maintenance Solutions Ltd does not store your bank account details. All financial data is held securely by GoCardless. See also our Privacy Policy.

GoCardless-hosted flow — native disclosures & optional screenshots

Part A2a — GoCardless-hosted page: native disclosures

The GoCardless-hosted redirect page (pay.gocardless.com) renders the following disclosures to the payer natively. These are provided by GoCardless and sit outside the scope of the custom payment-page requirements — documented here for completeness.

  • 247HOMEMAINTENANCE will appear on your bank statement. You may cancel this Direct Debit at any time by contacting 247HOMEMAINTENANCE or your bank.
  • Your payments are protected by the Direct Debit Guarantee.
  • GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
  • GoCardless uses personal data as described in our Privacy Notice.

Live test flow: https://pay.gocardless.com/billing/static/flow?id=BRF01M1HEQ7N8AV3XPHTPVZAHHEGRPH2

Optionally attach screenshots of the GoCardless-hosted bank-detail, confirmation and success stages (captured during a live/test redirect flow). These pages live on GoCardless's domain and cannot be captured from inside this app — run a test flow, screenshot each stage, and upload below. They will be embedded into the PDF as Part A2b.

GoCardless-hosted bank detail entry page (live/test redirect flow)
GoCardless-hosted mandate confirmation page (live/test)
GoCardless-hosted success / return-to-merchant page (live/test)
Custom payer notifications — full text (N-01 – N-07)

All notices are sent 3 working days before the action date. Every template carries the official Direct Debit logo and a Direct Debit Guarantee reference (N-01 also reproduces the full Guarantee text). Every template includes the GoCardless regulatory disclosure and Privacy Notice link.

Compliance reference: GoCardless — United Kingdom (Bacs) custom notifications — https://support.gocardless.com/hc/en-us/articles/360001245445-United-Kingdom-Bacs-custom-notifications

N-01
Direct Debit Setup Confirmation
Within 3 working days of the mandate being set up (or with the first payment notice)
Direct Debit
Subject

Important: Confirmation of the setup of your Direct Debit Instruction to 247HOMEMAINTENANCE

Dear [Customer Name],

Important: Confirmation of the setup of your Direct Debit Instruction to 247HOMEMAINTENANCE.

Your Direct Debit mandate has been set up successfully. This is your confirmation, as required by the Bacs Direct Debit scheme.

Service user name (the name that will appear on your bank statement): 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Account holder: [Account Holder Name]
Sort code: ••-••-[XX]
Account number: ••••••[XX]
Amount: £24.99
Collection date: [Collection Date] of each month
Frequency: Monthly
Bank statement name: 247HOMEMAINTENANCE

Please check the details above. If they are incorrect, or there are any other issues, please contact us on 0800 102 6905 or email info@247homemaintenancesolutions.co.uk.

These amounts will be collected from your account via Direct Debit.

You will receive confirmation from your bank within 3 working days of this mandate being set up.

You have the right to cancel your Direct Debit at any time. You can cancel by contacting your bank or building society — written confirmation may be required. Please also notify us.

This payment is protected by the Bacs Direct Debit Guarantee, provided by GC re 247HOMEMAINTENANCE. A copy of the Guarantee, including the official Direct Debit logo, is available at https://247homemaintenancesolutions.co.uk/direct-debit-guarantee

The full text of the Direct Debit Guarantee is reproduced below:

The Direct Debit Guarantee

1. This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
2. If there are any changes to the amount, date or frequency of your Direct Debit, GC re 247HOMEMAINTENANCE will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re 247HOMEMAINTENANCE to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
3. If an error is made in the payment of your Direct Debit by GC re 247HOMEMAINTENANCE or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
4. If you receive a refund you are not entitled to, you must pay it back when GC re 247HOMEMAINTENANCE asks you to.
5. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

If you have any questions, call us on 0800 102 6905 (Mon–Sun, 10:00–17:00) or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd
Company No. 15427532
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

---
Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/
N-02
Advance Notice of Change (Amendment)
3 working days before any change to amount, date, or frequency takes effect
Direct Debit
Subject

Important: Change to your Direct Debit — 247HOMEMAINTENANCE

Dear [Customer Name],

We are writing to notify you of a change to your Direct Debit, as required by the Bacs scheme rules. This change will take effect on [Effective Date], 3 working days from today.

Service user name (the name that will appear on your bank statement): 247HOMEMAINTENANCE
Your reference: [Mandate Reference]

Changes that will take effect on [Effective Date]:
The amount will change from £24.99 to £27.99
The collection date will change from the 1st to the 15th of each month
Frequency: Monthly (unchanged)

These amounts will be collected from your account via Direct Debit.

If the new collection date falls on a weekend or bank holiday, the payment will be collected on the next working day.

You have the right to cancel your Direct Debit at any time. You can cancel by contacting your bank or building society. Please also notify us.

This payment is protected by the Bacs Direct Debit Guarantee, provided by GC re 247HOMEMAINTENANCE. A copy of the Guarantee, including the official Direct Debit logo, is available at https://247homemaintenancesolutions.co.uk/direct-debit-guarantee

If you have any questions or do not agree with this change, please call us on 0800 102 6905 before [Effective Date] or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd
Company No. 15427532
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

---
Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/
N-03
Re-collection After a Failed Payment
3 working days before re-attempting a collection that previously failed
Direct Debit
Subject

Direct Debit re-collection notice — 247HOMEMAINTENANCE

Dear [Customer Name],

A recent Direct Debit collection from your account was unsuccessful. We will re-attempt the collection on [Re-collection Date], 3 working days from today.

Service user name (the name that will appear on your bank statement): 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Amount to be collected: £24.99
Charge date: [Re-collection Date]
Collection method: Direct Debit
Reason for previous failure: Insufficient funds

These amounts will be collected from your account via Direct Debit.

Please ensure sufficient funds are available in your account. If the collection fails again, your service agreement may be suspended.

You have the right to cancel your Direct Debit at any time. You can cancel by contacting your bank or building society. Please also notify us.

This payment is protected by the Bacs Direct Debit Guarantee, provided by GC re 247HOMEMAINTENANCE. A copy of the Guarantee, including the official Direct Debit logo, is available at https://247homemaintenancesolutions.co.uk/direct-debit-guarantee

If you have any questions, call us on 0800 102 6905 (Mon–Sun, 10:00–17:00) or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd
Company No. 15427532
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

---
Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/
N-04
Cancellation / Termination Notice
When a mandate is cancelled (by the customer or the company)
Direct Debit
Subject

Direct Debit cancelled — 247HOMEMAINTENANCE

Dear [Customer Name],

This letter confirms that your Direct Debit mandate with 24/7 Home & Maintenance Solutions Ltd (service user name 247HOMEMAINTENANCE) has been cancelled.

Service user name: 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Cancellation effective: [Cancellation Date]

No further payments will be collected from your account. Your bank will also be notified that this Direct Debit has been cancelled.

You have the right to cancel your Direct Debit at any time. This cancellation has now taken effect.

This payment is protected by the Bacs Direct Debit Guarantee, provided by GC re 247HOMEMAINTENANCE. A copy of the Guarantee, including the official Direct Debit logo, is available at https://247homemaintenancesolutions.co.uk/direct-debit-guarantee

If you cancelled this Direct Debit and did not intend to, or if you wish to reinstate your service agreement, please contact us on 0800 102 6905 or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd
Company No. 15427532
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

---
Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/
N-05
Annual Mandate Re-affirmation
Annually, to confirm the mandate is still active and correct
Direct Debit
Subject

Annual Direct Debit confirmation — 247HOMEMAINTENANCE

Dear [Customer Name],

As required by the Bacs scheme rules, we are writing to confirm that your Direct Debit mandate remains active. Please check the details below and let us know if anything has changed.

Service user name (the name that will appear on your bank statement): 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Amount: £24.99
Collection date: [Collection Date] of each month
Frequency: Monthly
Bank statement name: 247HOMEMAINTENANCE

These amounts will be collected from your account via Direct Debit.

Your service agreement with 24/7 Home & Maintenance Solutions Ltd is still active and payments will continue to be collected as above.

You have the right to cancel your Direct Debit at any time. You can cancel by contacting your bank or building society. Please also notify us.

This payment is protected by the Bacs Direct Debit Guarantee, provided by GC re 247HOMEMAINTENANCE. A copy of the Guarantee, including the official Direct Debit logo, is available at https://247homemaintenancesolutions.co.uk/direct-debit-guarantee

If any of the details above are incorrect, or if you have changed your bank account, please contact us on 0800 102 6905 or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd
Company No. 15427532
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

---
Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/
N-06
Refund Notice
When a refund is processed under the Direct Debit Guarantee
Direct Debit
Subject

Direct Debit refund processed — 247HOMEMAINTENANCE

Dear [Customer Name],

We have processed a refund to your account under the Direct Debit Guarantee. The refund relates to a payment that was previously collected from your account.

Service user name: 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Refund amount: £[Amount]
Refund date: [Refund Date]
Reason for refund: [Reason]

The refund will appear on your bank statement within 3 working days. Under the Direct Debit Guarantee, if you receive a refund you are not entitled to, you must pay it back when GC re 247HOMEMAINTENANCE asks you to.

This payment is protected by the Bacs Direct Debit Guarantee, provided by GC re 247HOMEMAINTENANCE. A copy of the Guarantee, including the official Direct Debit logo, is available at https://247homemaintenancesolutions.co.uk/direct-debit-guarantee

If you have any questions, call us on 0800 102 6905 (Mon–Sun, 10:00–17:00) or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd
Company No. 15427532
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

---
Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.
GoCardless uses personal data as described in their Privacy Notice: https://gocardless.com/privacy/
N-07
Advance Notice — One-off or Variable-Amount Payment
3 working days before each one-off collection, or before each instalment in a payment schedule of varying amounts
Direct Debit
Subject

Important: Advance notice of a Direct Debit collection — 247HOMEMAINTENANCE

Dear [Customer Name],

We are writing to give you advance notice of a Direct Debit collection from your account, as required by the Bacs scheme rules. This notice relates to a one-off payment, or to an instalment under a payment schedule of varying amounts, and is sent 3 working days before the collection date.

Service user name (the name that will appear on your bank statement): 247HOMEMAINTENANCE
Your reference: [Mandate Reference]
Amount to be collected: £[Amount]
Charge date: [Charge Date]
Collection method: Direct Debit
Description: [Payment description / invoice reference]

These amounts will be collected from your account via Direct Debit. If this collection forms part of a schedule of varying amounts, you will receive a separate advance notice before each instalment.

If the charge date falls on a weekend or bank holiday, the payment will be collected on the next working day.

You have the right to cancel your Direct Debit at any time. You can cancel by contacting your bank or building society — written confirmation may be required. Please also notify us.

This payment is protected by the Bacs Direct Debit Guarantee, provided by GC re 247HOMEMAINTENANCE. A copy of the Guarantee, including the official Direct Debit logo, is available at https://247homemaintenancesolutions.co.uk/direct-debit-guarantee

If the amount or date is incorrect, or you have any questions, please call us on 0800 102 6905 before [Charge Date] or email info@247homemaintenancesolutions.co.uk.

Kind regards,
24/7 Home & Maintenance Solutions Ltd
Company No. 15427532
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

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24/7 Home & Maintenance Solutions Ltd · Company No. 15427532 · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Direct Debit processed by GoCardless Ltd · Bank statement name: 247HOMEMAINTENANCE · Plan: £24.99/month

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